Tel: 01386 422429   |   Email: admin@rattysretreat.co.uk

Privacy Policy

PRIVACY POLICY AT RATTY’S RETREAT

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PRIVACY POLICY

We take privacy policy issues seriously and the following policy sets out how we collect and use personal and other data through our website.

Privacy Policy

At Ratty’s Retreat we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:

  • you use our website
  • you make a booking on our website.
  • you make enquiries on our website.
  • someone is interested in working with us.

Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.

By providing your personal data, you agree that we can use your personal data in accordance with this policy.

Ensure you understand this policy in its entirety and take your time to read it.

How do we collect information from you?

We collect information from you:

  • when you make a booking and during subsequent correspondence.
  • when you make an enquiry.
  • when you sign up to marketing emails.

What type of information is collected from you?

You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfill your booking request..

 

When you make a booking:

we collects information such as:

  • title
  • name
  • e-mail address (used for booking confirmation and post-reservation feedback emails)
  • home address and contact telephone number
  • credit card information for taking deposits and final balance payments, or for use in the case of no-shows (where applicable)
  • marketing preferences (whether you opt-in or opt-out)

When you access our site:

There is “Device Information” about your computer hardware and software that is automatically collected by us. This information can include:

  • device type (e.g. mobile, computer, laptop, tablet)
  • cookies
  • operating system
  • IP address
  • browser type
  • browser information (e.g., type, language, and history)
  • domain names
  • access times
  • settings
  • referring website addresses
  • other data about your device to provide the services as otherwise described in this policy.

Location information:

If you use our website, we may receive your generic location (such as city or neighbourhood).

How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • Send you service emails (booking confirmation and post stay feedback).
  • Improve our products and services.
  • Send marketing communications if you have opted in to receive them.
  • We may use the information to customise the website according to your interests.

Who has access to your information?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will only share your information with companies if necessary to deliver services on our behalf.  For example service providers (e.g. for the provision of online bookings), third-party payment processors, and other third parties to provide our Site and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.

Third parties (including: Booking.com, Expedia, etc) whose content appears on our Site may use third-party Cookies, as detailed below. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.

You may choose to restrict the collection or use of your personal information at any point.  Please refer to the Your Choices section of this Privacy Policy for details.

How and where do we store data?

We are legally required to keep booking registration for longer periods of time as stipulated by current legislation.

For reservations taken through the www.rattysretreat.co.uk website, your data will only be stored in the UK.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.

Your choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at admin@rattysretreat.co.uk.

You have a right to request a copy of the personal information that we hold about you and have any inaccuracies corrected. Any such requests should be made to this email address: admin@rattysretreat.co.uk

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will, therefore, be retained for the following periods: six month.

Security

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.

Use of ‘cookies’

Like many other websites, we use cookies. We use them to help you personalise your online experience.

A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.

We use cookies for the following purposes:

  • Performance and analytics: cookies help us analyse how the services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.
  • Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.
  • Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.

Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

Changes to this statement

We at Ratty’s Retreat will occasionally update this Privacy Policy to reflect feedback and regulatory changes. We encourage you to periodically review this statement to be informed of how we are protecting your information. This policy was last updated in April, 2018.

Contact Information

We welcome your comments regarding this Privacy Policy. If you believe that we at Ratty’s Retreat have not adhered to this Privacy Policy, please contact us at: admin@rattysretreat.co.uk. We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.

 

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

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